FAQ

1. How long does shipping take?

Orders are usually processed within 2–4 business days. Delivery times vary depending on the destination and product availability, but standard delivery to the UK typically takes 7–15 business days. You will receive tracking information by email once your order has been dispatched.

2. Do you ship internationally?

Yes, we work with trusted logistics partners to deliver worldwide. Delivery times and costs may vary depending on the region.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. You can follow your order’s journey directly through our logistics partner’s website.

4. What if I need to change or cancel my order?

Changes or cancellations can only be made within 24 hours of placing your order. After this period, we cannot guarantee modifications, as the order may already be in processing. Please contact our support team immediately at support@diselve.com.

5. What is your return and exchange policy?

You can request a return within 14 days of receiving your order. Items must be unused, unworn, and in their original packaging. For full details, please see our Return & Exchange Policy page.

6. What should I do if my item arrives damaged or incorrect?

If you receive a defective or incorrect product, please contact us within 48 hours at support@diselve.com with photos of the issue. We will arrange a replacement or refund.

7. Who covers the return shipping costs?

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a trackable service to ensure safe delivery.

8. Are all items shipped together?

Depending on availability, items in your order may be shipped separately to ensure faster delivery. You will receive separate tracking numbers if this occurs.